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 You are here: Start page › Cluster in the County of Jämtland › Contact centres |
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The Contact Centre Industry There is a definite increase in the amount of Contact Centres currently in operation in Jämtland. Approximately 30 Contact Centres employ about 3000 people. A decidedly positive attitude regarding Contact Centre related tasks prevails and due to our comprehensive experience of tourism in the county it is easy to find personnel with the necessary attributes – such as language skills, an excellent sense of service and good salesmanship. Examples of Contact Centres in the region are; Aditro (One of the biggest Contac Center provider in Scandinavia. SYKES in Sveg; an international company providing, primarily, computer support; Respons in Östersund dealing with directory enquiries; Svenska Dagbladet (national newspaper), which has its base for customer support services and subscription sales in Östersund. SchlumbergerSema InfoData in Strömsund boasts a complete information and address data bank; H1 Communication AB, a listed company with focus on inbound, outbound and a unique method for retention.  |
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Why should you start an operation (site) in Jamtland? - Already established Contact Centers in the Region have turned out to be the most profitable ones in Europe. - Staff costs are reasonable and lower than in the UK, and Norway. The same goes for premises – much more competitive than major cities such as Stockholm. - Telecom costs are generally low in Sweden. - Competence. The industry is well established in the Region, with skilled workers available for both management and production. - Grants for investment and training are available. - Midscand offers assistance based on actual experience in the Contact Center industry. - Language skills are excellent – English and all Nordic languages, with French, German and Spanish available as well. - Mid-Sweden University offers the first Graduate Program for Contact Center Management and works closely with Midscand. - The time zone fits most of Europe for daytime service and the US for night service. - The quality of life in the area attracts young and well educated people from all over Northern Europe (Sweden, Norway, Finland, Denmark, Iceland and more). - More than 30 Call Centers have already discovered these advantages – such as Fujitsu-Siemens, Itella and Scandinavian Airlines. Samsung even moved their location from Scotland to Härjedalen. |
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CC Profile Calle Suwe, Investments Promotion Manager at Midscand, has extensive know-how and expert skills in the Contact Center Industry as a former Site Manager for Aditro in Östersund (A site with 600 employees and as a co-founder of H1 Communication AB). Midscand has a complete file with all the information about the Contact Center companies in the region, please dial Calle and he will provide you with the list and more information. Calle Suwe +46706806245 or mail to: calle.suwe@midscand.com E-mail: Calle Suwe |
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Education, Contact Centers Christer Strandberg Midsweden University Tel.+46(0)63 60148679 E-mail: Christer Strandberg |
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